If the filter is too high, it could be killing every download before it begins. Opening the firewall settings in the operating system, or checking them in the browser also often helps resolve download problems. For example, in Firefox this is under “Options,” then “General” and finally under “Save files to.” If the download folder is different than expected, downloads may appear to fail. Users should also check the default download folder for their browsers. By downloading and running antivirus software such as Norton, users are able to locate and remove threats that prevent downloads. Another important potential problem to check involves malware and viruses. Some operating systems, like Windows 7, have “fix Internet” solutions in the “Start” menu that help with this. If the computer is unable to connect to the Internet, it has no chance of downloading files. ![]() Users should make sure that the computer being used to download files has an Internet connection.
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